Technical Recruitment 101 – Advocates vs. Evangelists

What’s the difference between a technical evangelist and an advocate? What are these terms even? If you’re a technical recruiter, I encourage you to know the answer to all of these questions by reading this piece for the next 4mins.

What is a “Technical Evangelist”?

A way to simplify the definition of an evangelist is to onboard people to their particular topic, do whatever it takes (hackathons, sponsorships, contribution, enablement sessions, flights…lots and lots of flights…blogging, interviews, code samples, research, t-shirt design, customer support, server setup). They wear all the hats, usually at the same time.

What is an “Advocate”?

An advocate defines their job based on the success of the customer (or anyone really) at the job they most need to do. Deep listening, directed dialog, metrics extraction, change impact quantification, being kind, and work framing are all tools in an advocate’s toolbelt. It’s caring about the other person first, then of course yourself secondly.

Advocacy vs. Evangelism

Advocates are good facilitators. Unlike evangelists, they don’t assume that because a hat needs a wearer, that it must be them to wear it. They see the whole field, not just the ball in-front of them. Advocates identify what needs to be done cross-functionally and help to match people who want to and can do a thing to get that done. They think about the problem that people are trying to solve, and put resources into motion to reach that goal.

Naturally, when I frame advocacy this way, it’s easy to see why evangelism leads to burnout. Advocacy leads to faster burndown (e.g. sprint burndown charts) because facilitation, a scalability reinforcer, is at the core of advocacy. What problem are you trying to solve? What’s required to get there? What challenges will arise? How can we most effectively help each other?

How to Qualify Who Should Apply For Which Role?

If someone demonstrates that they can differentiate between facilitating needs over taking on things as a personal responsibility to accomplish, you may just have the potential for an advocate. If a candidate lists off all the things they do without a clear definition of why first, you’re better off funneling them into an evangelist role so they can either learn a better balance or burn out and find something else.

Advocates build plans and often play a significant role in driving those plans to completion. Internal, external, independent, or consultative. When they do take ownership over a goal, you know that it will get closed, even if it wasn’t achieved to expectation, it will get closed and retro’d.

In Practice, I Say “Advocacy over Evangelism”

Evangelists talk about their product and rarely take full responsibility for anything. They are often driven by others to do things, go places, speak under sponsored time, build samples, and be engaged with customers. It’s right in the job title. “Evangelism” in Latin can be translated as “messenger”. In other words, they have been told to deliver a message. Usually the messenger has nothing to do with the crafting process of the message, and would you want someone whose job is to talk rather than listen involved in what your message to people should say? I wouldn’t.

Put another way, an evangelist mindset attempts to frame the problems of the world into terms that their product can solve. Their focus is the product that they’re incentivized to proliferate. If it doesn’t quite fit a customer’s situation, too bad, we’ll make it fit. I don’t know the job you’re trying to accomplish because I didn’t bother to ask, but I’m going to offer you a random solution anyway. And naturally, introducing a wrong-fit solution produces negative consequences (like lost time, lost money, and lost opportunity).

An advocacy mindset exfoliates information required to make decisions about how to best accomplish a customer’s true goal. Your product is not your software. Your product is a right-fit of people, process, and technology for a customer to successfully accomplish their goal. Your overlap to their situation in strictly wheelhouse terms might only by 10% or just one specific job. But if you can understand how important (or not) what you do is to completing the job they have at hand, then you can quickly fit what you offer to their needs.

This is the heart of the way product teams should “go to market”. They proceed as explorers and caretakers, not “disruptors” simply because it sounds cool. In this world, caring about how to help someone with their job better every day is disruptive. It’s honestly disruptive, to sales, to marketing, to product management, and to vision holders in technology.

The NRA, Magazines, and Video Games

I think we forget that we have trained a generation of children to commit mass shootings. “Video Trainings” like Call of Duty and Battlefield should be declassified as “video games” because killing is not a game. Likewise, we should re-sensitize to how alluring the symbol of a gun is to adults who need to feel powerful.

NRA and Magazines

Yesterday, a neighborhood friend posted a photo of gun magazines in epic display at one of our local chain pharmacies. After mulling over what this meant for about this for 2mins, I responded:

PaulSBruce: "Hey @cvspharmacy and @Walgreens, what kind of user experience design decision allows vendor contracts to dictate that children should see this? you need some ethical reverse engineering." based on neighbor's recent Facebook post of a photo of a full, foot-level rack of gun-related magazines. Neighbor says: "Eye level with my 2 year old at a pharmacy in liberal Massachusetts".

Granted, this is a liberal-as-fuck move, using social media to push against a brand publicly to take ownership for businesses and corporate contractual obligations. Thank you, yes it is.

If you’ve ever really worked with a kid, you know that getting down to eye level with them really helps to engage and motivate them. So stuff like this at their eye level is bound to engage and motivate them,

What really concerned me is that there’s a population of adults now who are apparently consuming this shit enough for there to be a rampant market for it…in the most liberal state in the United States. Either this anti-pattern was creeping up on us over years, or there’s some serious money being pumped into this retrograde mindset that proposes the 2nd amendment meant for AR-15s to an inalienable right.

I highly doubt it was a rogue decision by a single branch manager because, having flown to Minnesota and Wisconsin this week, I saw with my own eyes that this was a reoccurring trend, same thing in Detroit. Like a signal to people who would use these kinds of fire arms that they should stock up quickly. A reminder that you can only safe if you pack more than the next guy, that enough bullets will solve any problem. I can’t even imagine what it’s like in the southern states right now, maybe they’re gearing up to stage a Confederate overthrow.

It’s the money that bothers me. To get this many separate magazine titles on a local rack, magazine not gun surprisingly, there have to be some serious contracts in place. This goes along with what the manager told a community member when confronted by the senselessness of this:

So vendors (of the magazines) must approve a change to floor placement in pharmacy chains? Sounds awfully like a well-known contractual obligation to me. Why would a gun magazine retail distribution contract stipulate that all gun magazines must be placed on the bottom rack? You must be 18 in order to become a legal consumer of a gun. Why wouldn’t the magazines want to promote at eye level of their legal consumers?

“Mommy, Daddy, why don’t we own a gun?” is a powerful thing for a parent to hear. And because you can get gun loans with no background checks in some states, practically anyone can rapidly resolve that question in lethal force.

I think the problem here is multi-level. Brands like Delta, United, MetLife, Bank of Omaha, Enterprise, Windham, and soon others publicly denounce the NRA while for-now-president Donald Trump and goons like Wayne LaPierre equally denounce gun control efforts. Figureheads aren’t innocuous, they embolden an already primed generation. And on that…

NRA and Video Games

When I was a kid, video games were a cursed luxury. I paid for my own Famicom…I mean, Nintendo Entertainment System…and games too. Repairs even, when I spilled cereal into the thing (don’t ask me to reconstruct that memory please).

My conservative Christian parents begrudgingly lent me scant amounts of time on the family TV, that is until someone had the bright idea to put the NES on a small black and white TV that my recently passed Grampy had left to me. Spoiler: it was me. I am an engineer and things just occur to me sometimes. And I wanted to beat every goal that some big kid who made the game set for me. Inside there, I could do great things, certainly better than out in real life.

In my ‘Xellenial’ generation, most parents either didn’t understand video games or otherwise weren’t the type to care about much else. I made sure that in my house, video games would be a family activity. The one’s we chose are puzzle-solving, narration read requiring, fun incentivizing pieces of amazing art by teams of people who love what they do. While some people struggle to get their kids to care about books at all, ours read so quickly through everything we bring home from the library that they create their own stories, which are more than often very interesting.

My partner and I have chosen to be very intentional parents. We feed our kids the best we can afford. We limit screen times to the weekends. We don’t subscribe to religion. We are kind and sincere people. We will never give our kids phones because they will pay for them if it’s important enough to them.

So it’s easy for me to view video games as a good thing in my house. That’s not so kids who have been given technology and no constraints. The habit is formed to scratch the itch to get what you want, to win, to watch the next one, until it’s done. Unconstrained screen time encourages obsessive-compulsive personalities in kids.

Please just go to a GameStop and look at all the highest grossing titles. They’re mostly first-person shooters like Call of Duty, Battlefield, Destiny 2, Wolfenstein, Sniper, Rising Storm, and get this…”Get Even”, a story who’s heroine has to shoot her way out of dungeons, office buildings, and SCHOOLS.

Killing is not a game. Interactive killing stories are not video “games”, they are early video “trainings”. Take away the killing, like in Mario Odyssey, where multi-player and assist mode help various ages in a family all progress through problem-solving challenges together, and you have an actual video “game”.

[Note: listening to the Super Mario Odyssey background soundtrack, it’s really great to hear that the musical director took the time to create an 8-bit version of the 44k version for the switch between 3D and 2D gameplay. That’s like a little gift for me as a parent who grew up with these themes.]

Titles that include violence should be barred from sale as “video games” and be regulated under federal law the same as movies and other adult forms of entertainment. To these video game vendors, you make blood money and you should be eradicated along with the mental disease you spread.

“I would not squelch legislative efforts to deal with what is perceived by some to be a significant and developing social problem. If differently framed statutes are enacted by the States or by the Federal Government, we can consider the constitutionality of those laws when cases challenging them are presented to us” says U.S. Supreme Court Justice Samuel Alito. [ref]

A “Developing Social Problem”

Is gun violence really a ‘developing social problem’? Well, let’s consider two facts: 1) if someone shoots someone else in public, that’s a social problem and 2) gun violence is definitely developing.

Gun Violence Statistics by State between 2012 and 2016

There are other statistics that indicate that gun sales are going up while homicides by gun is going down. The margin variance in units per home is often plotted against a seemingly dramatic drop in incidents of violence. The type of violence matters if we consider what kids have been “trained” to do: pick up a weapon, find a way out of a building, kill what gets in your way. The mentally ill underage in this country have an easy onramp to becoming a statistic more like this:

There have been more than 1,600 mass shootings since Sandy Hook

Also look at: https://www.cnn.com/2016/06/13/health/mass-shootings-in-america-in-charts-and-graphs-trnd/index.html

“The practices and beliefs of the founding generation establish that ‘the freedom of speech,’ as originally understood, does not include a right to speak to minors (or a right of minors to access speech) without going through the minors’ parents or guardians,” says Justices Clarence Thomas.

That’s right, so when major pharmacies branded chains with managers that are members of my local community contractually decide to allow the NRA to engage with my children about owning a gun, when families allow children to play shooting games without limits, and when we don’t confront these situations without hesitation when they arise, this is what creates a fatal national epidemic.

What do we do about it?

I drove to my pharmacies, grocery stores, and convenience stores to look for these displays. Find a few, tell them about the social movement and how they don’t want that massive bad PR and inevitable sales dip next month due to boycott, and sometimes things change:

Still at eye level to a 2 year old, but at least the surface area for little eyes is reduced. I’d rather have Rachel Ray glaring at them than the muzzle of an AR-15.

Local acts, local impacts.

DevOps Testing Strategy for Dummies

Testing in a DevOps culture is very different from traditional QA scenarios. I talk to all kinds of teams, from Fortune 100 to startups, all on the journey to adapt and innovate. What happens to testers in this new world?

This article is a bundle of content related to why and how software teams can align and improve their testing strategy. I addresses “right fit” to across org and process, cost center vs. value stream, and many other dynamics in testing culture.

“No Testing Strategy, No DevOps”
by Paul Bruce
on CapitalOne Dev Exchange

“Testing Strategy in DevOps”
(slides)

Greater Boston Selenium Users Group
on February 15th 2018
at Salesforce Commerce Cloud HQ

Soundcloud: background on
“a looming crisis in QA”